Shipment & Exchange Policy

Shipment Policy

Delivery Time:

After placing an order, you will receive a confirmation e-mail with details of your order.
Your order will be delivered within 6-10 working days after its placement ,depending upon the place of delivery. Delay in deliveries is expected due to , gazetted holidays, bad weather and other emergency situations. You will be informed via telephone/email in case of any further delays in shipment that can happen if the item (s) in your order is out of stock /unfit for dispatch.

Payment Method

We offer the following Payment Methods
1.Via Cash on Delivery @RS.250 (standard shipment rate throughout Pakistan, no matter how big or small your package is)
2. Via Bank Transfer. Please contact us at info@marjaanbotanicals.pk for further details

We deliver all over Pakistan. For international deliveries, please contact us at info@marjaanbotanicals.pk

Order Tracking

To track your orders nationwide, please visit https://www.tcsexpress.com/tracking
And enter your CN number that you receive from the Courier company in your SMS

Or

Contact us at info@marjaanbotanicals.pk or through our Facebook/Instagram page with your Order Number.

Return & Exchange Policy

Marjaan Botanicals does not have a full refund return policy.

However, the purchased item may be exchanged within 14 days, provided the item is returned to us for exchange:

  • Is in its original packaging
  • The seal of each product is intact
  • The packaging of the product has not been tampered with

Procedure for Exchange

  • Contact us via e-mail us at info@marjaanbotanicals.pk or through our face book or Instagram page¬† and request an exchange.
  • Provide a valid reason for exchanging the item.
  • Send the item back to us in its original packaging and seal
  • Once received , we will send you the replacement item
  • You will have to pay re-shipment charges
Cancellation

Make sure to let us know about cancellations at the earliest. If item has already been shipped ,order cannot be cancelled.